Buying a forklift? It's important to know the total cost of ownership.
There's no doubt that buying a new or used forklift requires a large upfront capital investment. The price is determined by many variables, including the capacity, operating capabilities, engine type, brand, condition, and accessories. However, there are several “other” items to consider in addition to the initial cost of a lift truck. Besides looking at the price, it's important to consider the dealer’s ability to service you.
First Call Resolution Rate:
Be sure to select a company that has access to a large in-house parts inventory. When parts are being shipped, it could create a significant problem waiting for delivery. The lead time needed depends on distance and availability, with door-to-door shipments from Hong Kong to the United States sometimes taking up to 30 days. Excessive downtime will cost you money!
It’s important to know that you receive high-quality replacement parts at the greatest value. An experienced parts department will ensure that you find the right parts at the right price. Whether using original manufactured forklift parts or aftermarket parts, quality, availability, and cost are key. A parts department that is prepared to support your purchase is essential to saving you time and money.
As you can see, there are a lot of things to consider when purchasing a lift truck. Many customers go straight to the bottom line to compare the price. However, it is essential to consider all the “other” costs associated with the purchase. Before you finalize the deal, be sure to take a good look at the dealer’s ability to meet your service needs.
With over 35 service technicians and a vast in-house inventory of replacement parts, our customers can count on Action Lift to keep things running. We operate with GPS-tracked and dispatched service vans and continually track our response times and first-call resolution metrics. Our goal is to help keep your costs down by providing the fastest and most reliable lift truck service in NE Pennsylvania.